Privacy Policy
Heritage Lending we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
- Information We Collect
We may collect the following types of personal information:
- Name, date of birth, and contact details (address, phone, email)
- Employment and income details
- Financial and banking information
- Identification documents (as required by law)
- Information about your credit history and loan requirements
- Website usage information such as IP address and cookies
- How We Collect Information
We collect personal information in several ways, including:
- When you submit an enquiry or application through our website
- During phone calls, meetings, or email correspondence
- Through third parties such as credit reporting agencies, accountants, or financial advisers (with your consent)
- When you interact with our website (cookies, analytics, etc.)
- How We Use Your Information
We use your personal information to:
- Assess your eligibility for loans and financial products
- Submit applications to lenders on your behalf
- Communicate with you regarding your application or enquiry
- Conduct identity verification in compliance with laws
- Provide ongoing support, loan reviews, and refinancing options
- Improve our services and website functionality
- Disclosure of Information
We may share your information with:
- Banks, lenders, and credit providers for loan assessment
- Credit reporting agencies (as permitted by law)
- Professional advisers (accountants, solicitors, financial planners)
- Regulatory and government authorities, if required
- Service providers who assist with IT, analytics, and compliance
We do not sell or rent personal information to third parties.
- Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure systems, restricted access, and encryption where applicable.
- Access and Correction
You may request access to the personal information we hold about you. If you believe any details are inaccurate or outdated, you may request corrections at any time.
- Cookies and Online Tracking
Our website may use cookies and tracking technologies to improve user experience, analyse site traffic, and deliver relevant content. You can disable cookies through your browser settings, but some features may not function properly.
- Overseas Disclosure
In some cases, personal information may be stored or processed by third-party providers outside Australia. We ensure that appropriate safeguards are in place to protect your information.
- Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated “Last Updated” date.
- Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@heritagelending
Phone Number:+61452548801